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Rails-to-Trails Conservancy is committed to providing quality service to all our members. Please take a look at our frequently asked questions to get the quickest response.
Otherwise fill out the form below and our customer service team will get back to you as soon as possible! We appreciate your support and patience.
Frequently Asked Questions
Q: I would like to update my address or email address.
A: Please update your address here.
Q: I have not received the RTC magazine.
A: RTC’s magazine is published quarterly, with three paper issues and one green (digital issue) per year. If you are a new RTC member or have recently renewed your membership, it is possible that you have been left off the most recent magazine mailing list. Please check the RTC magazine archive and then use this form to let us know which magazine issues you have missed and we will have the missing issues mailed right out to you. If you would like to receive all RTC magazines issues digitally moving forward, please log in to your member center account and update your magazine preferences.
Q: I have not received the gift that was promised with my donation.
A: RTC’s typical delivery timeframe is 4-6 weeks from the date a contribution is made. RTC uses mainly the U.S. Postal Service to deliver donation thank you gifts. If your contribution was made more than six weeks ago and your thank you gift has not arrived, please fill out this form and provide your address and the gifts that you are expecting, including any size specifications.
Q: I recently contributed to RTC. Why am I receiving renewal notices?
A: Your recent gift was likely made in response to one of RTC’s special fundraising campaigns and did not automatically renew your membership. Support to these appeal campaigns are absolutely crucial to funding our trail programs. However, if you would like to apply your recent gift as your membership renewal, please just let us know by using this form and we’d be happy to update your account!
Q: I donated to RTC last year. How do I access my previous year’s Giving Summary for tax purposes?
A: To access your previous year’s Giving Summary, please log into your RTC Member Center account. Once logged in, click the Membership Information tab. Then, click the “.pdf” hyperlink located to the right of the Previous Year Giving Summary amount. If you run into any trouble, feel free to call us at (202) 331-9696, or fill out the form below.
Q: How do I make changes to my communications preferences?
A: You can update both your paper and email communication preferences by logging into your RTC Member Center account. Once logged in, click the Contact Preferences tab. If you run into any trouble, feel free to call us at (202) 331-9696, or fill out the form below.
Q: How do I update my payment information for my a recurring donation(s)?
A: You can update your payment information associated with any of your recurring donation(s) by logging into your RTC Member Center account, or by calling us at (202) 331-9696.
Q: How do I cancel my recurring donation(s)?
A: You can cancel your recurring donation(s) by logging in to your RTC Member Center account, or by calling us at (202) 331-9696.
Q: How do I give a gift membership or donate in honor/memory of someone?
A: To give a gift membership, please use our gift membership form. For making a donation in honor of someone, please our honorary donation form. To make a donation in memory of someone, please our memorial donation form.
Q: Where can I purchase RTC apparel and guidebooks?
A: You can purchase RTC apparel and guidebooks in our Trail Shop.
If you still need help, feel free to use the form below.
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