TrailLink.com Technical Support Form

 

Thanks for contacting TrailLink.com support. Please take a look at our frequently asked questions to get the quickest response. If you are still in need of assistance, please fill out the form below and our customer service team will get back to you as soon as possible! We appreciate your support and patience. 

Frequently Asked Questions

Q: I have a question or a concern about a specific trail. Who should I contact about this?

A: RTC doesn’t own or manage trails, rather, we are advocates and experts that provide various resources and services to people in the trail community and advocate for trails nationwide. We recommend contacting the local trail agency that manages this trail (typically a city or county’s parks and recreation department, or sometimes a non-profit group) regarding your inquiry. For suggestions of agencies to contact, look up the trail on TrailLink and look for the links to local organizations under the “Related Content” section for the trail. If the trail is not listed on TrailLink, please Google the name of the trail to locate the appropriate contact.

Q: I receive an error message when I attempt to access my first free map in the TrailLink app.

A: Please make sure that your mobile device is connected to wi-fi or cell data. If you are using cell data, make sure that cell data is turned on for the TrailLink app. To see if your device has cell data turned on for TrailLink, go “device settings” and “cell data.” If cell data or wi-fi are turned on and you are still having trouble, try uninstalling and reinstalling the app. If the issue persists, please let us know.    

Q: I’m having trouble logging in to TrailLink. I receive the message “Incorrect credentials.”

A: Please attempt to log in using your TrailLink username. Usernames are typically set by default as the first half of your email before the @ symbol. You can also request a link to reset your password here. If the issue persists, please let us know. 

QMy in-app TrailLink purchase is not showing up.

APlease do not attempt to repurchase. Instead, send a receipt of your purchase to TrailLinkSupport@railstotrails.org and we will manually activate your purchase within one business day.

Q: How do I delete downloaded maps from the TrailLink app?

A: To delete maps, tap the download button from the trail detail screen. A pop up will ask you if you want to delete the download. Tap yes and the map will be removed from your downloads.

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